FAQ
Frequently Asked Questions (FAQ)
🔹 1. Ordering & Customisation
Q1: How do I place an order?
You can browse our full range of workwear bundles and place your order directly through our website.
Q2: Can I upload my company logo when ordering?
After you’ve placed your order, our team will contact you and request that you email your logo to logos@thebundlestore.co.uk.
Q3: What file format should my logo be in?
Ideally, we require your original artwork file — usually AI, PDF, PSD, or PNG format. If you’re unsure, just send us what you have and we’ll check it for suitability.
Q4: What if I don’t have a logo file yet?
We do need a logo file to complete your order. If you don’t have one, we recommend working with a graphic designer to create or recreate your logo before placing your order.
Q5: Will I see a proof before production?
Proofs are only provided if requested, or if we need to adjust your logo (for example, changing colours to avoid a clash such as black on black).
Q6: Can I order by phone or email instead of online?
Yes! You can order by email or phone.
📧sales@thebundlestore.co.uk
📞01233 XXXXXX(TBC)
Q7: Can I add extra logos, such as on the back or sleeve?
Yes! We can add additional logos to any garment — perfect for trade accreditations like NIC EIC,Checkatrade, or extra company branding.
Back, sleeve, or secondary logo placements can be added for a small additional fee.
Just mention this to our sales team when they contact you after your order, and we’ll arrange it for you.
🔹 2. Product & Bundle Details
Q8: What’s included in each workwear bundle?
Each bundle is unique. We recommend browsing our product range to find the best fit for your trade or business needs.
Q9: Can I change the mix of items in a bundle?
Yes. Just mention any changes when our sales team contacts you after checkout, and we’ll tailor the bundle to your requirements.
Q10: Can I choose colours and sizes for each item?
Absolutely! You can mix and match colours and sizes across your bundle. Our team will confirm all details with you after your order is placed.
Q11: What brands do you use?
We use a selection of trusted workwear brands including Uneek, Pro RTX, Result, Russell, Leo Workwear and others — all chosen for durability, comfort, and professional appearance.
Q12: Are your garments suitable for printing and embroidery?
Yes, all our clothing is specifically designed and tested for corporate rebranding, including both print and embroidery options.
🔹 3. Delivery & Turnaround
Q13: How long will my order take?
Our standard production time is 7–10 working days from the date of your order.
Q14: Do you offer express turnaround?
Yes! We offer a 72-hour express service on any bundle for a small additional fee.
Q15: How much is delivery?
Delivery is £7.95 (tracked 24-hour service). Orders over £149 qualify for free delivery.
Q16: Do you deliver outside the UK?
Unfortunately, we currently only deliver within the United Kingdom.
Q17: Can I track my delivery?
Yes — all orders are shipped with DPD or Royal Mail, and tracking information will be automatically added to your order once dispatched.
🔹 4. Payments & Invoicing
Q18: What payment methods do you accept?
Shopify accepts all major credit and debit cards,Apple Pay,Google Pay, and PayPal.
Q19: Do your prices include VAT?
No,The Bundle Store is not currently VAT registered, so VAT will not be added to your order.
Q20: Can I get a business invoice?
Yes. You’ll receive an order confirmation email immediately after purchase, which acts as your business receipt and invoice.
🔹 5. Returns, Replacements & Issues
Q21: Can I return customised items?
Due to personalisation, we’re unable to accept returns on customised items unless they are faulty or incorrect.
Q22: What happens if my order arrives damaged or incorrect?
Please notify us within 14 days of delivery. We’ll arrange replacements as soon as possible.
Q23: How long do replacements take?
Replacements are typically processed within 7–10 working days.
If your original order was on express service, we’ll fast-track your replacements within 72 hours.
Q24: Who pays return shipping for faulty items?
We’ll send you a prepaid returns label for any faulty or incorrect items.
🔹 6. Trade, Bulk & Repeat Orders
Q25: Do you offer bulk or trade discounts?
Our prices are already highly competitive, so we don’t offer additional trade discounts.
However, we run regular promotions via email — sign up to our newsletter to stay updated.
Q26: Can I reorder easily if I need more uniforms later?
Yes! Once your logo is on file, reordering is simple — just pick your next bundle, and we’ll take care of the rest.
Q27: Do you keep my logo on file for future orders?
Yes. We keep all customer logos securely on file indefinitely for repeat or future orders.
🔹 7. Contact & Support
Q28: How can I contact you if I have a question?
The easiest way is to email us at sales@thebundlestore.co.uk.
Q29: What are your business hours?
We’re open Tuesday to Friday, 10am – 5pm.
Q30: Where is The Bundle Store based?
We’re based in Ashford, Kent. Local customers are welcome to collect their orders by arrangement.